54 each £8. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. Lame. Hello, I’ve spoke to an online agent and they have arranged a technician to come round! Many thanks! - 5199081Hi AllI’m new here. To do this, the VM install tech simply removes the extension cable from the master socket, and wires it in to the new VM master socket instead. The new fibre phone line is designed to work with the same phones as the old copper line. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayI don't have a virgin media wall socket and this is stressing me out. . For much more detail. Thinking they would be in fact 2 -5 I wired up the second one as such. #1 Hi everyone. You can also identify a split socket looking at the side. The BT Openreach master socket 5c wiring diagram shows the basic wiring setup for each type of connection. I recently already mys first household and have been taking a face to which VM installation at the property. 1%. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. I have just received and sucessfully installed the Hub 5. So I now have 100Mbps broadband and phone over broadband. We would like to show you a description here but the site won’t allow us. Plug the telephone lead into the. Turn on and start the Box. )In this video, I am showing the sta. 1. A good Virgin Telephone Master Socket Wiring Diagram will include details such as the type and size of the cables used, their routing through walls and ceilings, and the location of connectors. Cable TV & Virgin Media TV . I have been trying to tell BT customer service, however "compute says no" and I am. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. NETGEAR PLP1000-100UKS 1 Port,1000 Mbps, 1 Gigabit Port Powerline Adapter. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. - 5250024Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Hi, Same problem here. The - 3982847 - 4. 17/07/09 - 20:45 in Cable #1. After I have a BT line. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Virgin’s hub based lines are 21CV, but the calls are not routed through the internet currently. I have had Virgin Media during the last year, but have now requested. There's nothing connected to that as far as I can work out, it is just an on/off switch. on 08-01-2023 20:46. Fibre Broadband. The theory is to remove the virgin master socket box, remove the euro module from that box, which leaves me with the main white coax cable from virgin (that comes straight from outside the house). to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. How about using a 10m RJ11 to RJ11 telephone cable. I have a BT openreach master socket (new type with built in filter) and I want to extend the broadband about 3m away and hide the cable in the wall. Purchased a new BT cordless phone and extentioin. Hi I decided to cancel my Virgin Media package down and have Vodafone broadband, only problem is the BT Masters is in my bedroom where. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub. I’ve just left Virgin Media after 6 years of having broadband/phone. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Fix the cable sheath (s) neatly to the cable mount on the faceplate of the socket using the nylon tie provided with the socket. @umerarifkhan11 wrote:. Browse Virgin Media Virgin Media Community. If you're happy with this and for the charge we can make the arrangements for you 🙂. No vm wall socket. Most BT Master Sockets will be near the entrance wall, but not always. My Virgin Media App. The virgin media copper telephone wire (which comes in off the street) is disconnected from the master socket. Now go to your telephone wall socket (where you plug the phone into the line). 6%, while Virgin Media was only slightly behind with 65. The tech joined the Broadband/TV cable but was unable to jo. The trueCall standalone device. As you are now a Vodafone Broadband customer, you will need to contact the Broadband Team, they will be able to let you know if the Master Socket can be moved and make the arrangements for the upgrade with Openreach. Virgin Media; My Virgin Media; Shop; Help;. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Ordering And Installation Of Broadband Thinkbroadband. Vodafone Broadband is slower compared to Virgin of course, have you sent an E - Mail to Tom Mockridge explaining that you are not happy with. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Step 2: Order your Virgin Media Broadband service. Get the Hub ready by connecting the wires. Ethernet cable is faintly easy to hide. My Virgin Media App. I can't navigate the IVR to get through to a person to actually talk about what I want. The only way is either rewire all the extensions from scratch or to use an adapter and a junction box to utilise the existing wiring. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. com. After I have a BT line. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. Remove all other equipment connected to telephone sockets. Options. If the sockets are already there and functioning, yo. Unfortunately we don't use the Openreach master sockets as they are BT only. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. Thus any phone whose plug conformed to BS 6312 and met certain other regulatory standards, such as BABT, could be connected to the network,. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Your hub plugs into your master socket, which is a small white box, usually located near the front door. Options. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. This is the point where Openreach's responsibility for the line ends, and your. Yeah, £122 . Wiring fm connect diagrams ntlSubmarine coaxial brains Dvr. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The modular isolator shown is exactly what VM currently install. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. Country. Very cheeky question but I’ve just bought a property where the VM master socket box has been wedged in the very far bottom corner, in a completely useless place for a router/TV connection. Manage Your Account. Forum Team. . VM don't use fibre inside the property. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. This is usually marked as Line 1. A Virgin Media wall socket is simply a point of entry into your home. We would like to show you a description here but the site won’t allow us. Thank you. Other broadband queries. In response to Vikki_M. When my internet is working perfectly I get 66mbps down and 12 up. Virgin Media's Phone Master Socket. Unplug the telephone from the telephone wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Choose the best spot for your wifi hub. Thread starter fartingspartan; Start date 21 Dec 2013. However, if you'd like we can send out. For the NTE5 socket, you will need to connect the two RJ11 sockets to the two “A” terminals on the socket, as well as connecting the “K” terminal to the telephone line. Plug the telephone lead into the white adapter. We would like to show you a description here but the site won’t allow us. 2. We have the quickstart pack but sadly cannot get broadband set up and working. 8 March 2011 at 8:29AM. I can only find the TV socket. Hi all! I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081 We would like to show you a description here but the site won’t allow us. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Switching from Virgin Media to Vodafone. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. Openreach would normally use the existing route that your telephone line would take. All the sockets are put in for you if they do not exist already e. You can also check for a loose cable as not all properties have a socket. It should be free of charge. It's possible that there're some wires connected behind the scenes; but there really shouldn't be. Your broadband should still work but may not perform as well as in the master socket. Is it necessary to plug the cable to socket for having wifi, if so what can I. Community home. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Have you since called our team to arrange an engineer visit and connect those so you can get the servic. Could wire the cable to the internal connection within the socket. 0 Kudos. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are not going to be connected. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. Then fit the Cabelcon connector to each end of the new WF100 cable, then connect this cable to the Virgin one with the help of a coupler. Virgin Media. We would like to show you a description here but the site won’t allow us. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Remove the extension cabling connectors from the VM phone adapter in the back of the hub. Home Phone. Remove the extension cabling connectors from the VM phone adapter in the back of the hub. Trouble shooter. Virgin Media also often bundles its cable broadband packages with TV and phone services. I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081. 19 minutes ago. Hi. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. If digging / drilling / new external & internal cables are required the. Brown/White – White/Brown. Plug the microfilter into the empty socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5211709I ve got a green light flashing from our HUB. Other broadband queries. See where this Helpful Answer was posted. The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). I am thinking of switching to Vodafone which I know will use the master socket for their connections. The cable wiring is the same as the Virgin Media Master socket. A second cable, the Ethernet, to deliver the internet from the router to the computer. I am going to cancel. Virgin Media have used the Openreach socket to provide telephone services. Reasons to use a Wi-Fi booster . Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. Whilst doing a bit of painting this old Type 52a block terminal/connection box came apart and the dial tone on the phone went. BT can't touch the Virgin Media master socket and Virgin Media can't touch the BT master socket. I have had Virgin Media during the last year, but have now requested Vodafone broadband. Posts: 166. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. The Bt Openreach Mk4 Socket Wiring Diagram is set up to guide users through the installation process. A non-split socket will have the sockets and screws in the middle. I need to get in touch with - 5421552. This is how I understand the PlusNet system. So, a 50 minute broadband, TV and phone. Or if the other end of the white cable is in a more useful. Check the phone is seated in the base unit correctly & powered ON. Thank you again. We would like to show you a description here but the site won’t allow us. Don’t plug the power cable into a plug socket yet. No knowing the layout of you home doing this might be less obvious than the thick VM cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Will we have to move the base unit of the phone to be nearer to the hub or is there some. To progress with your broadband switch from Plusnet to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Now got a replacement cable and working . No Coax Wall Socket Virgin Media Community 4802361. It is completely separate service to your internet service. I am hoping for some advice on my virgin cable telephone wall plate. We have a virgin media wall socket with an ethernet port in the wall but no round cable. On the back of the master socket it has be numbers 1-6, but there are only 4 connectors. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. 29-12-2022 20:58 - edited 29-12-2022 21:00. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. Hi all, Trying to help my mum over phone sort this out as much as I can to try and avoid a £150 BT call out charge. A third lead from the back of the router. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Forum Member. A second cable, the Ethernet, to deliver the internet from the router to the computer. on 12-10-2022 15:38. When I switched to my new provider, a BT engineer came out, since everything was required to be re-connected, I was given the choice to put the master phone socket wherever I wanted. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Master Socket Issues And Sd Tests Plusnet Community. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Or you may be quicker than average! You won’t be involved the whole time. Account - Cable. 4 Kudos. Phone. Everything is converted to specialised triple screened coaxial cable. Jan 4, 2010. 17: Community Champion. Hi Rob Our master socket is in our front room physically. Router Plugin Port. He will drill through into the lounge and connect an internal access point to the brown box on. Back a step. Solved: Help with wiring - Virgin Media Community - 4630592. Options. Top 5 common phone line faults affecting landline adsl nbn solved remove un just cut it virgin media community 4936267 how the internet works submarine fiber brains in jars and coaxial cables ars technica dead but still or drops out noisy ly no wall socket at installation 4832746 requirements for electric service connections 120w dc vehicle. 4 Kudos. My VM Router is is my office adjacent to hall. Account - Cable. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub back into. I have been trying to tell BT customer service, however. We only have the Open reach Master socket 5C. So I now have 100Mbps broadband and phone over broadband. Openreach cannot legally use any Virgin Media infrastructure, that includes any lines to a property. We have a virgin media wall socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. The new Virgin Media has just gone in, but it does not come with a phone line, it just has a plug hanging out the back of the router similar to this:. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Admittedly these will make more sense if you already have a basic. on 03-07-2023 01:02. VM BB TV Landline. #1. Plug the cables into the hub. VM BB TV Landline. No, what you need to do is switch the extension wiring from the BT socket to the VM one. 1. Green/White – White/Green. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Options. #2. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Master Socket 5c connection going loose. Therefore a WiFi based device is not feasible with this current setup. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Set up rules and scenariosWe would like to show you a description here but the site won’t allow us. Hi team. Do VM supply this and can I be provided with one. To get my other existing phone points to work do I just have to run a cable from my virgin master socket to the. . My Virgin Media App. #1. . See where this Helpful Answer was posted. In response to Vikki_M. Various cable mediums are used in modern systems to transmit data. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Plug the phone cable into the microfilter's phone socket. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and. Other sockets are likely for extension landline phones. I'm with Virgin broadband and land line. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Web hi, this video is a very quick example of how to wire up a nte5 master socket as found in the uk on bt and virgin media telephone lines. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. This lead goes into the same wall socket as my landline phone lead does. Step 3. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. the street is enabled for the service. Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. Doing this will not in any way damage the BT master socket, which will continue to function as a standalone telephone socket for as long as you subscribe to BT. Solved No Virgin Media Wall Socket At Installation Community 4832746. The Openreach engineer did not need to come into the house to check anything and I had my Virgin Media cut off 2 weeks later. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Phone line - 5 mins. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are. I f you are saying I need special phone sockets to support VM Fibre Phone well that is a short sighted way of upgrading. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Use your master socket rather than an extension socket, because the broadband signal will be stronger and more stable. Solved: OK So our phone is moving to VOIP in May and I have a few questions --- 1 What codec is used for VM VOIP (will call quality be - 5261506. Options. Virgin Media; My Virgin Media;. How to install a microfilter. The tech joined the Broadband/TV cable but was unable to jo. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Forum; Apps. Tried looking but can't see a way to book an engineer for this? Thanks. Why use a provider other than BT? Why you should consider using a supplier other than BT for your lines, calls and internet connection. socket. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. 1) At the master socket disconnect the exchange line. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. Polarity doesn't matter but if you have access to a multi meter then A is positive and B is negative. This means that the broadband router can be installed at either location and both will need ADSL filters. This will allow a RJ11 socket at the telephone. 0 Kudos Reply. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. If you wish to go a head , change it with a NTE5 or ask Virgin for an upgrade to an NTE , but this will be expensive. Hello, as someone in my building must have a Virgin master socket, we were sent the self-install kit by deliveryman when we should have been sent. on 11-11-2021 10:40. " The hub is upstairs as previously said. The isolator has a terminator cap (marked below) fitted to the open end. Now go to your. Install an nte5a bt virgin openreach etc master socket. on 17-02-2023 12:46. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. Re: Connecting existing extensions to VOIP phone. 3608228) at 153 Brooker Road, Waltham Abbey, Essex En9 1JH (“West One”) (together “we”, “us. Faceplates after second visit. However the wall. 03707644) at Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP (“Virgin Media”) by West One Technology Limited (registered no. If there is extension wiring attached. Joining in. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Alternative master phone socket a line through it, look for a socket that is thicker or with a BT logo in the top or bottom corner. (I did this video to help/guide new engineer as I did not find any for my self when I started. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. The phone is disconnected from the master socket and plugged into the other end of the adapter. There will be two distinct input lines coming from each end of the socket. #3. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Reply. However, I do not have any of the specified wall sockets available. Plug in a basic telephone to any telephone sockets in the house and listen for a dial-tone. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. If customer service is a concern, you can check out our survey results to see which providers had the best scores. Hi @rds261189. 0 – which seems a lot. the street is enabled for the service. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. The wall box may be branded with the logos of an old cable TV company (not VM). Connecting Hub 3 To. 3. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. . Check Details Wiring diagram for bt openreach master socket 5c 23/03/17 - 01:22 #2. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. BT is initially proposing the SOGEA. craigmc89 • 1 min. None of the numbers line up correctly to the sockets!It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. Posts: 166. if your extensions upstairs are wired from the consumer panel of the OR master socket , you could remove the consumer panel from the OR socket , thereby disconnecting it from the OR network. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. Finally got through, explained that since supposedly switching over from my old phone provider on Monday the phone hasn't worked. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Re: Using existing Bt sockets with virgin. The modular isolator shown is exactly what VM currently install. For the ADSL faceplate, you will need to connect the two RJ11. Solved: Previously, I had BT connection so I need a wall socket. Posts: 8.